Help Centre
Your complete guide to shipping, returns, product care & support.
Shipping & Delivery
How long does delivery take in Australia & New Zealand?
We ship from Melbourne with delivery times of 4–7 business days for all AU/NZ areas.
Do you ship worldwide?
Yes! We ship globally from Melbourne.
🇺🇸 **USA:** 7–9 business days
🇬🇧 **UK:** 6–9 business days
🌍 **Rest of the world:** See our full policy here:
Shipping Policy
How do I track my order?
Tracking is emailed/SMS once dispatched.
Can I change my shipping address?
Yes — contact us within 12 hours of ordering.
What happens if my package is delayed?
Delays are rare, but if they occur, contact support and we will assist immediately.
Returns & Guarantee
Do you offer a Money-Back Guarantee?
Yes — all orders include a **30-Day Money-Back Guarantee**.
Full policy:
Returns & Refund Policy
How do I start a return?
Email support@happypetsofficial.com with your order number.
What is your warranty?
All HappyPets products include a **12-Month Warranty**.
Terms & Conditions:
Terms & Conditions
Do I need original packaging for returns?
No — original packaging is not required.
How long does a refund take?
Refunds are processed within 3–5 business days after inspection.
Product Support (General)
How often should I replace fountain filters?
Every 2–4 weeks depending on pet usage.
How do I wash the pet bed?
All covers are removable & machine-washable.
👉 Watch the full washing guide here:
Pet Bed Washing Video
Are all HappyPets products safe for pets?
Yes — all materials are certified non-toxic and pet-friendly.
Do you offer spare parts?
Yes, replacement filters and parts are available on our website.
Are your products suitable for multi-pet homes?
Yes — all products are designed for single or multi-pet households.
Can I gift HappyPets products?
Yes — we offer gift options and fast delivery for gift orders.
Smart Pet Feeder
Does the feeder require WiFi?
WiFi is only needed for app features. Feeder works without WiFi.
Does the HD camera work at night?
Yes, the feeder includes infrared night vision.
How many meals can I schedule?
You can schedule up to 10 meals per day.
What food types does it support?
Dry kibble 2–12mm works best.
Does it have backup power?
Yes — it supports battery backup in case of power cuts.
Is the app available on Android & iOS?
Yes — compatible with all modern Android/iPhone devices.
Water Fountain
Which size should I choose — 2.2L or 5L?
2.2L = small pets • 5L = large pets or multi-pet homes.
Is the fountain quiet?
Yes — it uses a low-noise pump designed for quiet operation.
How often should I clean the pump?
Once every 1–2 weeks for best performance.
Can I use tap water?
Yes — the filter purifies standard tap water.
Why is my fountain making noise?
Usually low water level or debris — clean pump & refill.
Is the fountain safe for cats?
Yes — 100% cat-safe materials.
Pet Bed & Sizing
How do I pick the right size?
Select slightly larger for full stretching. Size chart available on product page.
Is the bed orthopedic?
Yes — designed for joint support & pressure relief.
Is the cover removable?
Yes — fully removable & machine washable.
Will the bed flatten?
No — high-density filling retains shape over time.
Is it suitable for puppies?
Yes — durable and safe for all ages.
Does it slip on tiles?
Non-slip bottom prevents movement.
Sofa Cover
Is the sofa cover waterproof?
Yes — it protects your sofa from spills, hair, and accidents.
Does it fit all sofa types?
Fits most standard 2–4 seater sofas & L-shaped sofas.
Is it machine washable?
Yes — machine washable on gentle cycle.
Does it stay in place?
Non-slip backing ensures it stays secure.
Is the fabric pet-friendly?
Yes — soft, comfy, and claw-resistant.
Can it be used outdoors?
Yes — suitable for outdoor loungers and patio seating.
Need more help?
Our support team replies within 24 hours.
support@happypetsofficial.com
